Shipping & Delivery

Shipping Policy & Delivery Information

Please note that our goods are sent in branded boxes. If you require an unmarked box if the item is for a gift, then please be sure to tick the box requesting unmarked packaging in the checkout.

Postage is FREE on orders over €50 to Cypriot addresses and €4.95 on orders under €50 to all Cypriot addresses.

For information about INTERNATIONAL SHIPPING (outside Cyprus) * please CLICK HERE.

SHIPPING POLICY

When we refer to ‘Working Day’ or ‘Next Working Day’ our definition of a working day is Monday to Friday inclusive, in other words: working weekdays! While we acknowledge not all people work a Monday to Friday week, this is how the postal and courier companies we work with define it and we do too.

Standard Delivery: Your order will be shipped by our designated Courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order to you within 3 working days of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

Next Day / Express Delivery: Your order will be shipped by our designated Courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order to you within 1 working day of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

Worldwide Shipping: Worldwide shipping is available for very reasonable rates and should also arrive within 3 working days of dispatch, provided goods are not held by customs. When in the checkout area enter your shipping address and postage will be calculated based on the weight of items. We ship worldwide using DHL, Cyprus Post and FedEX.

There may at times be delays to orders for reasons beyond our control, however we will keep you informed at all times if there is an unexpected delay to your order.

COURIER INFORMATION

Courier for deliveries within Cyprus is ACS and estimated delivery times are not stated by ACS. Goods are normally sent via ACS if there is a large number of items, several large items or if more than one case of nuggets or pebbles have been ordered. This is because we try to keep the delivery costs to a minimum so that we can provide the most reasonable costs available to our customers.

International deliveries are sent via DHL on a 3 working day tracked service. More information can be found on the International Delivery page of our website CLICK HERE.

All our services aim to deliver your goods to you within 3 working days from dispatch, although from time to time there may be conditions outside of our control which may delay this. Some examples of delays are items being held at customs (in the case of overseas deliveries) or due to extreme weather conditions such as snow.

COVID-19 UPDATE

WE ARE CONTINUING TO SEND GOODS ON ALL NORMAL WORKING DAYS SO YOU SHOULD SEE NO INTERRUPTION TO YOUR NORMAL SERVICE DURING THIS TIME FROM HOUSE OF MARBLES.

Due to the current situation, there may be some delays to deliveries, which may out of our hands due to issues with couriers being unable to deliver or relating to local rules, however disruptions are at a minimum at this time. If you have any queries relating to your order then you can email us on [email protected]. This email is monitored during normal office hours but please be patient: We promise we’re doing everything we can to get your items to you in good time!